Banned » History » Version 4
Alex, 01/14/2015 11:48 PM
| 1 | 2 | Alex | h1. BANNED |
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| 2 | 1 | Alex | |
| 3 | 4 | Alex | Your phone number has been banned from SnoopSnitch active tests. When performing an active network test in SnoopSnitch you receive a number of automatic calls from our call server. To avoid unnecessary costs on our side you *must not pick up* those calls. Each call will ring for approximately *15 seconds* and hang up automatically. However, situations exist where the call is accepted without being picked up explicitly. |
| 4 | 2 | Alex | |
| 5 | h2. Reasons for getting blacklisted |
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| 7 | * You picked up an automatic call from our call server (+1 404-620-654x) |
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| 8 | * Your mailbox picked up the call from our server |
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| 9 | * You *rejected* an automatic call and your carrier played a 'subscriber not available' message or your mailbox picked it up |
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| 10 | * You have an automatic call-back service configured |
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| 11 | * Your have your phone configured to pick up calls automatically when the line is busy and call back later when you hung up |
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| 13 | h2. How to get unbanned |
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| 15 | Please make sure to eliminate the cause of the blacklisting, e.g. by disabling your mailbox or call-back services when running active network tests. Then send an email to snoopsnitch@srlabs.de with the following information: |
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| 17 | * Your phone number (MSISDN) in international format, e.g. +140455512345 |
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| 18 | * Your App ID (see the upper left corner in the Dashboard) |
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| 19 | * Optionally, your SnoopSnitch version, phone model and Android version (from the "About phone" menu in settings) for our Wiki |